We Respect Your Privacy

WHAT THIS POLICY COVERS

WellStayed take immense care with the personal information you provide to us and are committed to protecting your personal data. This Privacy Policy explains how your personal information collected by us is used and what measures we take to ensure its security.

Index for this Privacy Policy defines you hereon in as the “user” (“you, your”), WellStayed as the “company” (“we, our”), and www.wellstayed.com as the “website”. “Personal Information” is defined as any information that may identify you as an individual, such as first and surname; location or physical address; email address; other contact information; and user passwords.

This privacy policy aims inform you on how WellStayed collects and processes your personal data, which includes data you may provide through the WellStayed website or via any other means (such as over the telephone) when you purchase travel services, when you sign up to our newsletter, when you make an enquiry via our website etc. We process personal information only for the purposes for which it is collected. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on you to update or correct your personal information whenever necessary.

It may be that we must disclose your information to legal authorities or regulators if we are requested to do so, OR if we believe that this is a reasonable necessity. This may include co-operating with third parties to prevent fraud and mitigate credit risk.

When you use this website, you are agreeing to this policy so please read it carefully. Note that we do not control other websites – which we may feature from time to time – and this Privacy Policy is only relevant to this website. It is recommended therefore that you check other websites’ policies before submitted any personal information to them.

PERSONAL INFORMATION THAT WE COLLECT FROM YOU

When you register to our newsletter.

You will be requested to provide your first and surname; a contact email address; and account password.

By submitted the personal information, you consent to receiving, by email, the WellStayed weekly newsletter, and occasional marketing communications.

When you visit the website.

When you visit our website, your internet browser sends information to us such as location data; traffic data; weblogs; IP address; the date and time of your request; and the pages that you access on the site, which we record.

When you visit our website, we send a small file containing one or more cookies. Cookies are small data files containing information which is transferred onto your computer’s hard drive which help us to improve the site and to deliver a better and more personalised service.

We may collect information on your computer such as the IP address, operating system, and browser type for system administration, although this information does not identify you individually. To refuse to accept cookies, you can change the settings on your own browser, however this may prevent you from accessing some areas of the website.

When you send a travel enquiry.

When making a trip enquiry, you will be requested to provide personal information such as your first and surname; contact email address; and contact phone number; as well as details of your intended trip, dates, location, and trip aims, which do not identify you individually. The personal information collected is stored and used solely for the purpose of planning and organising a wellness holiday which meets your needs and requirements.

When you make a booking.

When you confirm an itinerary with us, we collect information necessary to confirm all requested arrangements. These include travel schedules, and trip details, seating preferences, accommodation, as well as personal information – such as full names, dates of birth and passport details – for all parties travelling.

We also request payment details however these are never stored nor shared.

When you send communications to us.

We may keep those communications on file in order to process your enquiries; respond to your requests; and to improve our website and our service.

HOW YOUR INFORMATION IS USED

We only share your personal information with other companies or individuals where strictly necessary due to the nature of a holiday booking business. For instance, when booking your itinerary, we will need to provide basic personal information in order that our suppliers are able to identify you and your reservations for transfers, hotels, wellness packages, spa and wellness treatments, activities, and excursions. Details of your travel booking may be stored on the reservation systems within your country or to other countries to which you are traveling.

ACCESSING AND MANAGING YOUR INFORMATION

Upon presentation of proof of identity to WellStayed, we are obliged to provide all personal information we hold on you within 28 days. To request such data please email:

hello@wellstayed.com

INFORMATION SECURITY

There are several measures in place which protect against unauthorised access to the personal information you have provided to us.

We restrict access to your personal information to our employees, contractors, and agents who need to know the information to operate, develop or improve our services.

All third-party partners of WellStrayed, ground handlers and suppliers must sign and return this Privacy Policy before they can trade with us.

All customer data is held securely on the Salesforce Platform pore. Details of Salesforce’s compliance with GDPR law can be found here:

https://www.salesforce.com/eu/campaign/gdpr/